In Genesys Cloud CX, the core region and satellite region are terms related to data residency and voice/media traffic handling, particularly in the context of multinational deployments.
🔷 Core Region
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Definition: This is the primary region where an organization’s Genesys Cloud CX environment is hosted.
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Functionality:
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Hosts the full Genesys Cloud platform services (ACD, routing, IVR, reporting, etc.).
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All configuration, administration, and long-term data storage (recordings, analytics, etc.) occur here.
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It’s tied to the main tenant (organization).
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Voice Media: Media is processed in-region, unless configured otherwise (via Edge or BYOC).
🔸 Satellite Region
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Definition: A region geographically separate from the core, added to support local voice media processing while still being part of the core region’s org.
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Functionality:
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Helps to reduce latency and optimize call quality for agents/users in that region.
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No full Genesys Cloud services run here — it simply enables media localization (like RTP).
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Voice Media: Voice traffic is handled locally, while signaling and control still route back to the core region.
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Data Residency: All core services (storage, reporting, etc.) still happen in the core region.
| Feature | Core Region | Satellite Region |
|---|---|---|
| Primary Purpose | Full platform services & data residency | Localized media handling |
| Services Available | All (routing, ACD, reporting, etc.) | Media services only |
| Voice Media Handling | In-region | Local media; signaling goes to core |
| Latency Optimization | Not specifically | Yes, for local users |
| Data Storage | Yes | No |
